Well, my total appliance cycle is now complete. Four months ago, I would have said : "Yes, all my appliances are new." Silly me, I thought that because everything was no more than five years old that everything had at least another five years left.. ..
Instead, since November my range, washer, dishwasher, outdoor grill, and now my refrigerator has bitten the dust. ( Also, but not included included in the list, you can add my weed trimmer, blower, and power washer, and a few other minor appliances) . I've become really dismayed that in spite of research and paying for good "name brands", nothing seems to last any longer than a high priced extended warranty... about four or five years. So, is that the new standard?
So, now I need any help I can get on a new refrigerator decision, and I won't hold it against you if that doesn't work out well later.
My big expensive Maytag side by side quit cooling after giving off a brief electrical burn smell. I have yet to call repair because the model seemed to be repair prone anyway and my warranty expired about six months ago. I'm still trying to decide if it's worth paying $80 for a service call. ( Of course, my wife just wants it gone).
Today, I looked at the #2 rated Kenmore Elite #5896 that is on sale ( 20%) off plus I have a coupon for 10%. It drives the list price down from $1769 to $1275. That seems like a good deal, but the service plan ( not an extended warranty as I was told, but I don't know what the difference is) for five years is an additional $400.
So, I'm a bit dazed, & confused, not to mention running out of money and I'd really appreciate any insight on my decision going forward.
Thank in advance,
I'm sorry to hear about your troubles with appliances. The best advice we at CR can offer is to buy that is highest in the Ratings along with the best repair record. This will give you the greatest odds for a quality appliance. Try not to give in to the urge of having all appliances made by the same manufacturer simply to have them match. Also, buy them from the most reputable dealer. If they are honest, they will steer you away from repair-prone models.
Does anyone else have any suggestions?
Sears Kenmore Elite
Judging by the date of your post I am sure you have made your refrigerator choice and moved on to buying lots of other new things by now that will only last a few years as well, but I wanted to chime in the Sears Kenmore Elite.
I went through two of them in 6 years 5 months. Yes two of them. The first one was a slightly dented floor model and after 5 services calls in less then 12 months Sears gave me a new one. Well the second one – a brand new one-- just died. The compressor went out at – get this – 5 years and AND 5 months. Just long enough to skate past the warranty. Repair cost: $689. We fought with them and got it down to $431, but that’s with only a 90 day warranty and considering my track record with Kenmore I wasn’t to comfortable plopping down another $400+ bucks.
Kenmore is really just a label Sears sticks on whatever brand Sears is currently contract with. Mine according to the repair guy is actually a Whirlpool and he was surprised that the compressor had quit. In his experience that is rare with Whirlpool. In any case I am shopping for a frig again. I can’t believe they can get a way with this on a $2,200 appliance.
Beware of bottom freezer, french (double) door refrigerators by Kenmore,. I bought one in the spring of 2005, and past November the fan motor died. I called and got broken motor replaced the same day. I was happy, but for a very short time. "What's this noise?" I thought soon. Surely enough it was tne new motor. The noise was high pitch whining and getting on everybody's nerves, so I called Sears Repair Service again. This time it took much longer to get a technician - couple of missed days at work, and nobody showed up. After many phone calls to call centres (di d you know that there is one in Bowmanville, but also one in Montreal and Regina?) finally the repairmen showed up and replaced the motor, only this new one was as noisy as the prevoius one. At this point I was told that Kenmore had many problems with the orignal motors, so they replaced them with these whining, but working motors. Apparently this is "normal" noise level. Well, all I wish that whoever rated it as normal had experienced it on every day basis. It's dustirbing to people not only in the kitchen, but also in the family room. My dishwasher by Bosh is much more quiet than my fridge by Kemnore! I didn't give up yet and I'm still trying to get through very secret net of Sears repair service centre. I made several appointments for Senior technician to come and take a look. Mostly people answering your call are polite and even sympathetic, but at he ned nobody shows up for appointment, and when I call them, after putting me on hold and reading my growing file they come back to me and say that senior technician can not do anything for me, so they will not come. By the way, when they replaced my motor first time I was told that it is under warranty for 3 months (free part and labour ) if anything goes wrong.
This is how Sears takes care of it's products service. Beware!
If you haven't already replaced your Maytag refrigerator check the serial number. Maytag has a large recall ongoing that effects Maytag and other brands in the year you listed. I know we had a Jenn Aire (Maytag) that did the same thing. Hope this helps.
I used to live in a neighborhood with frequent power surges from the electric company. (Do your lights ever briefly dim or get bright?) I lost several expensive appliances within months of each other, some on the same day, until someone told me to put EVERYTHING on good quality power strips/surge protectors. This includes refrigerator, microwave, television, stereo, answering machine, etc. I've lost no new appliances since. The computers inside the appliances are very sensitive to power surges.
You may have simply had bad luck, or you may have bad power in your house. I hope my solution is helpful to you in the future. Good luck to you.
i too own a dead kenmore elite trio with a broken compressor - yes it is 5 months past the warranty expiration - the best part was the service guy told me the compressor was made by a company called Techumsa and they have since then gone out of business. it would be 750.00 to repair it.
i have a newly remodeled kitchen with all sears products in it - i am now disheartened by the poor quality that kenmore has bestowed - even the kenmore and sears customer service folks agreed it should have lasted longer - but bascially there is nothing they can do -
i will be punting my kenmore out the door - and will not be shopping at sears - not sure who to go with next - doing research until then
I must agree about the Kenmore product. Dealing with Sears for me has been a nightmare. It started with the order of a filter, that was delivered in two pieces, they would replace it only after I ordered and paid for another one, and paid for the shipping to send back the broken one. Our side by side has needed expensive repairs 1 week after the warrantee expired. When I called Sears their only remark was that I could call and ask a question for $29.00. First the ice maker broke, then an expensive ice maker repair, then it stopped cooling...a new fan and thermostat, now it is running very loud. I'm shopping for a new refrigerator, but will not deal with Sears again. I'm very discouraged.
My frig is exhibiting the exact same symptoms. What did the problem turn out to be for your frig? Did you get it repaired?
Fellow CR Member,
"Our JENN-AIR side-by-side, which dispenses water/ice on the door, is on the SECOND COMPRESSOR which is going out. This appliance, made by MAYTAG, had a recall for something in the compressor that made heat/fire danger a problem...all the repair people or the manufacturer can say about my 6 year old refrigerator needing a third compressor is SORRY. So, I am wondering about adding Maytag to the "good list"!
Your JENN-AIR refrigerator was one of several problematic appliances made by Maytag that helped force that company to the verge of bankruptcy. Maytag was bought out by Whirlpool in 2006 and Maytag (like JENN-AIR) is little more than a nameplate brand these days. By now I would imagine that Whirlpool has switched all Maytag and JENN-AIR refrigerator production over to its own designs.
Before doing anything, you should first check out the Consumer Products Safety Commission (CPSC) government webpage on this JENN-AIR refrigerator recall: http://www.cpsc.gov/cpscpub/prerel/prhtml09/09145.html (1.6 million refrigerators in total) to see if your refrigerator was one of the covered models. If it is, contact your repair tech and determine if the faulty relay that caused the fire danger was replaced or not, and whether that contributed to your compressor failures. Contact Whirlpool customer service and email them a complete description of your model, serial number, model number, your (many) problems, and (this is important) your length of ownership and service history on your refrigerator. If you do own the model covered by the CPSC fire danger recall, BE SURE TO MENTION THIS. Tell them about your disappointment in a brand they now own, and request that Whirlpool provide some help to you. It may be that Whirlpool will take care of the repair or give you some kind of rebate on a new model based on remaining expected service life - it's at least worth asking about.