We have a Kenmore 15892 dishwasher, which was purchased in December, 2001. Ever since it was new, we have had the following problems:
The soap (tablets or gel packs) does not dissolve.
Glasses on the top rack in the corners have sediment inside of them. It is important to note that this will happen to a glass was used for water; at the end of the cycle it has sediment..
Sears came several times to service the machine and a friend who is a plumber also looked at the machine; no one could explain why this happens. The workaround has been to open and close the dishwasher door when the cycle time is at 76 (this releases the soap into the dishwasher). We also open the dishwasher at the 32 minute mark (just before the dry cycle) and manually rinse the dirt off the glasses and anywhere else it might be present. My neighbors don’t have the same problem, so I know it is not the municipal water or sewer.
We are tired of having to be home for the 90 minute wash cycle to be sure the dishes are clean, so we are ready for a new dishwasher. Has anyone had this problem in the past and purchased a new dishwasher that cleaned the dishes?
I have a Kenmore Elite dishwasher about the same as yours. Why haven't you tried a different type detergent? I use Cascade Complete liquid with hydroclean bleach. It does the best for me.
Also, try putting short glasses in the corners if possible. It sounds like you may have low water pressure. Your neighbor may have more pressure at his house than you do and that is why he has better results. Which cycle do you use? Any options? I find for me, I don't really like the Smart Wash cycle. I use Normal or Pot/Pan. When using Normal use the Hi Temp Scrub option. I like the Pot/Pan since it heats the first wash water-then heats the main wash also. I have MUCH better results with large heavy soil loads with the P/P cycle.
I hope you try a different soap and see if it helps.
I have used all types of soap: Cascade 2n1 Gel packs, Cascade Complete Gel packs, Electrosol tablets. The Cascade Complete leaves the least amount of dirt but it still leaves some. The water is 120 degrees and I always run the tap before starting the dishwasher to make sure the water is hot. The cycle I use is Normal Wash, but have tried other settings at other times. The weird thing is that the water pressure is strong enough to shoot gunk into the glasses but not strong enough to clean it back out; that's why I don’t think it is the water pressure.
This is why I am looking for a new dishwasher, but would welcome any other suggestions on how to make this one work better.
We put all of the cutting boards, dishes and large bowls on the bottom rack ,with the large dishes to the rear and the smaller dishes to the front. The silverware also goes on the bottom. The top rack gets soup bowls, glasses and coffee mugs, along with odds and ends such as spatulas, wooden spoons, etc. All pots and pans are hand washed as they never get clean in the dishwasher.
Every item that is directional (such as a plate or bowl) faces the center of the dishwasher.
Get a bottle of Cascade Complete Liquid with Hydroclean bleach(this is n't chlorine bleach) and try this. For some reason this works better for me than anything else but might be my water. When you wash on the Normal Cycle use the Hi Temp Scrub option. This will heat the main wash water hotter and this will help a LOT. Also make sure you have Jet Dry in the dispenser.
The water pressure I was referring to was the pressure coming in to your house. Do you know how many psi you have? Is the level inside the dishwasher to the heating element?
I will tell you something else I noticed when I got mine and wasn't getting good results at first: Notice in the bottom the wash arm nozzles all (with maybe the exception of one on the end) are directed toward the center of the machine. Turn the arm by handslowly and visualize where the water will be hitting at different points, then notice how you normally have things loaded. In certain places, like starting from the silver basket going toward the center, if you load plates facing the center, the water will be hitting the back of the plates instead of the front since the arm turns clockwise. I started loading mine according to this and really got better results especially with pans/pots. Best way to load pans/pots/skillets is facing the back of the machine. Water shoots toward the middle so if you have them facing the middle from the back of the rack the jets will be most powerful on the back of the pan.
Also, do you ever run dishwasher magic through your machine? I believe this helps clean out the pump. I hope some of this info helps..
Alan -- We were plagued by the film & dirt in our Bosch dishwasher for some time and tried all the advertised (and somewhat expensive) soaps and drying agents w/o success. Finally called Bosch customer service -- who didn't even come out but just told us to try what a number of his customers in our area (we have "hard" water) had found to work: Kirkland (Costco) Automatic Dishwasher Soap and JetDry Rinsing Agent. We did an initial "scrub-down" and have had no problems in the several years since. Love the spotless glasses/dishes and even the mirror-bright stainless of the dishwasher -- and the recommendation is a lot cheaper than most of the "name brand" dishwashing detergents.
The CR review of dishwasher detergents from August 2008 does not rate Kirkland/Costco; I have no idea why not! Hope this helps. Regards,
The combination I find that works best is to put a Cascade gel pack in the dishwasher before I turn it on (for the pre-wash) and a Cascade Complete gel pack in the soap dish. I use the Normal setting with the Hi Temp Scrub option. While I said this works best, there is till dirt placed on the bowls and glasses on the top rack. There is a direct correlation between how dirty the dishes are when loaded and how much dirt is deposited during the wash cycle. It appears that the dirt is moved around the dishwasher rather than removed.
I am not a member of Costco, so their detergent is not an option for me.
Since this dishwasher is several years old I have reached the conclusion it is time for a replacement, and I hope to get one that actually works. I have read through the other threads and that seems to include a modicum of luck.
Thank you to everyone who offered suggestions.