I just purchased a new HP Pavilion Elite computer HPE 210-f to be exact. I purchased this one based on reviews. However, now I am a bit concerned because I just hit another site where folks hate these HP's stating they have tons of problems and trying to deal w/ HP customer services is a nightmare.
first, I'd love any input on the unit I purchased from those who may own one or know about them. I hope I made the right decision.
Secondly I'd like input on whether or not I should purchase Ultimate Electronics HP Protection Plan. It's a 3-yr plan for $210 that covers parts/labor, 24-7 phone support / virus-software etc removal/ in home servicing & monitor coverage. If you don't use at all in 2 yrs you get 50% of the amt back or $105.
My thought is that this comes w/ a 1 yr warranty. And, this is supposed to be a darn good computer. I have Kaspersky Internet Ste protection, external backup drive etc. I've never had any serious problems mechanically with my computers altho I did have a horrendous issue w/ malware but it was partly my fault.
I never buy these things but all the negatives in regards to HP are making me a bit concerned.
Please give me your feedback, advice - help !! I am picking up my unit tomorrow and need to know if I should change my mind on the PC tower and/ or if I should buy that protection plan.
1 other thing: the sales rep said if I don't purchase the plan I should get a computer power backup - I gues it's like a surge protector but will keep the computer powered on in the case of an outage etc for 'x' period of time.
You sound reasonably computer-savvy so my feeling would be to pass on this. Hardware problems are the most likely problems you would encounter that you couldn't handle yourself. Most hardware issues manifest themselves well within the first year of ownership of modern electronics, often within the first 30 days. The standard warranty should provide adequate protection in those cases. If you purchased with a major credit card, you may have another year's coverage anyway.
The device mentioned by the salesman is an Uninterruptible Power Supply, usually called an UPS. It will contain surge protection but is basically a rechargeable battery that will enable your computer and other attached devices (such as external hard drives or LCD monitors and inkjet printers -- but not laser printers) to shut down gracefully in the event of a power failure rather than simply crashing and resulting in possible loss of data or other problems. There is software with it that loads on your computer and goes into effect any time there is more than a brief power outage.
Most people don't need an UPS unless they are subject to power failures on a regular basis and can't afford to lose any work they might be doing.
When purchasing an UPS you need to get one with adequate power handling to handle all the devices you will attach to it. An UPS can cost anywhere from around $50 to several hundred, depending on the capacity and duration you need. APC, Tripplite, Belkin and some other companies all make them.
Of course, if you want absolute peace of mind then an extended warranty might be worth it to you.
Michael,Despite the fact that I agree with you 100%, I did get an extended warranty with my most recent computer purchase and I'm glad that I did. Probably no surprise to you that it's a Mac (the warranty is called "Applecare"). The Ethernet port died yesterday (eighteen months after purchase) and the entire logic board needs to be replaced.I'll get it repaired at my leisure because wireless works just fine.Also, your UPS comments are right on.George
EDIT: I have no doubt that it was dead. Two different cables and four ports on my router and it wouldn't connect. A neighbor came over with his Mac laptop and it popped right in with each of the four router ports while my Mac was still alleging a disconnected cable. Last night, the port came back to life with absolutely no action on my part! Makes no sense to me. Fortunately, I have over a year remaining on my warranty.